Refund Policy
Last updated: August 19, 2026
Garden Above the City sells digital products, including downloadable e-books.
Digital downloads
Because our products are supplied digitally and can be accessed immediately after purchase, refunds are generally not available once the download has begun, except where required by applicable law.
By requesting immediate access to a digital product, you expressly consent to the digital content being supplied before the end of any applicable cancellation period and acknowledge that, where permitted by law, you may lose your right to cancel once the download begins.
Faulty or inaccessible files
If an e-book is defective, corrupted, incomplete, or cannot be downloaded because of a technical problem on our side, please contact us. We will first attempt to provide a working replacement file or restore your access.
If we are unable to resolve the problem, we will provide an appropriate refund where required by applicable consumer law.
Duplicate purchases
If you accidentally purchase the same digital product more than once, please contact us. We will review the transaction and may refund the duplicate purchase where appropriate.
How to contact us
If you have a problem with your purchase, contact us at:
Please include your name, order number, and a short description of the problem.
This Refund Policy does not affect any statutory consumer rights that cannot legally be excluded or limited.